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Terms & Conditions

General Terms & Conditions

The following conditions are applicable for the lessons, which the parties concerned explicitly agree to when signing a contra

  • A lesson lasts 45 minutes.
  • Depending on the agreement the lessons will either be one-on-one (private lessons) or in a group.
  • The fees for the lesson must be paid in advance, i.e. before the lesson begins.  The payment needs to be either in cash or to be paid directly via a bank transfer to the bank account of “Deutsch-Agentur-Franke”.  A refund of the fee is excluded.
  • When signing the contract a “time account –zeitkonto” will be set up for the participant, which means that a specific number of lessons will be credited to the participant and these need to be taken within an agreed period of time.
  • A time account is transferable – the lessons which have been credited on the time account can be used by somebody other than the person who signed the contract.
  • If a participant has authorised the Deutsch-Agentur-Franke to provide additional services (e.g. complex lesson preparations, providing additional materials for the lesson),these will then be, as long as they are not part of the regular lessons, charged extra.
  • If a participant is unable to attend an agreed appointment, this must be cancelled/informed to the Deutsch-Agentur-Franke with due notice, latest 24 hours before the agreed lesson.
  • If a participant does not attend an agreed lesson without informing the Deutsch-Agentur-Franke or without giving due notice, e.g. on the day of the lesson, then the lesson will still be charged, i.e. the equivalent time will be deducted from the time account.
  • The agency also asks to be informed by the participant of any delays which may occur in due time, to avoid any misunderstandings.
  • The Deutsch-Agentur-Franke commits itself to do everything within its power to keep to the agreed lesson times in a reliable and punctual manner.  If this is not possible then the participant will be given sufficient notice.

Variations from the above named Terms and Conditions allowed between the parties by specific agreement.


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